The Brief
Titan decided to replace their old third party reservation and booking system with a custom solution that would fit their requirements precisely.
The new system needed to work seamlessly with the brochure website we had earlier developed in WordPress so reservations could be made without leaving the site.
And it needed to connect with the DocuSign eSignature system they were now using at their stores to streamline document and agreement signing.
The Approach
We held discovery sessions with Titan management and their marketing team to ensure business goals, strategy and expectations were aligned.
The produced a series of mock-ups that illustrated the paths between pages and covered the entire customer journey through the various points of entry. The main objective as always an optimised quality user experience.
WooCommerce Development
We developed the full-featured reservation and booking system as a WooCommerce extension so we could utilize the power of the popular eCommerce platform and allow the system to fit seamlessly into WordPress, their current CMS.
Storage units, reservations and payments are now managed through the WordPress CMS and staff have an improved and intuitive booking system that is easy to maintain.
eSignature API
We held a Zoom meeting with the DocuSign sales and technical team to discuss connecting our eCommerce system to their eSignature API.
The developed system later allowed customers the choice of signing the contract immediately after a reservation or postponing it to a more convenient time.
If they chose the later, reminder emails would be sent out to continue the smooth customer journey with a single click.
Go Live
When we had a working model completed we held a further meeting with the Titan and DocuSign team to demonstrate the system as part of the Docusign Go Live process.
